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Returns (Warranty & Changed your mind)

Due to several factors results will vary greatly from person to person including; skin tone, hair colour, hair growth cycles, frequency of use, and the way your body responds to IPL. 

Warranty Returns

Every Bondi Laser Device has a 12-month product warranty.

If your product is defective and you wish to return it simply follow these instructions:

  1. Email info@bondilaser.com and tell us whats happened to your device.
  2. We will reply with a return address depending on your location.
  3. A replacement of your product will be processed once we have received the defective one.

You have 12 months from the date ordered, to process a warranty application.

Applications that do not meet these criteria will not be approved for a return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Changed your mind refund? 

We have a 50 day 100% money back guarantee.
Packaging must be intact (not damaged) & returned with the IPL Handset, safety glasses, power cord & adaptors & user manaul.
The customer is responsible for all freight charges.
Refunds will be issued to the paying credit card.

If you wish to return your device simply follow these instructions:

  1. Email info@bondilaser.com and request a refund.
  2. We will reply with a return address depending on your location.
  3. Once the return has been processed & approved a refund will be issued to the payment credit card.
  4. Refunds will be processed within 7 -10 working days of return approval.
 
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