Returns (Warranty & Changed your mind)

Due to several factors results will vary greatly from person to person including; skin tone, hair colour, hair growth cycles, frequency of use, and the way your body responds to IPL. 

Warranty Return (Handset & Power cord)

Every Bondi Laser @ Home handset & power supply cord has a 12-month manufacturers warranty. Safety Glasses, powerpoint adaptors & Bondi Beauty Bag are not covered in the manufacturers warranty. .
You have 12 months from the date of order to process a warranty application. If your product is defective and you wish to return it send us a short film of the handset not working. 
You can do this by emailing: 
In the unlikely event, the handset requires replacing, you will need to send the defective device back. Once this has been received we will send out a replacement device and refund you for the cost of the return postage. This will be refunded back to the order payment credit card. To begin a Warranty Return please send a email to the following, including your order number –  returns@bondilaser.com 

100% Money-back Return

Bondi Laser @ Home IPL Hair Removal System including Beauty Travel Bag.
We have a 50-day, 100% money-back guarantee commencing from the date of dispatch. Returns which arrive back outside the 50th day – will NOT be offered a refund. The refund is the purchase price only. 
Bondi Laser @ Home packaging must be completely intact (not damaged, marked or dirty) & returned with the handset, safety glasses, power cord, all adaptors & user manual. Packaging returned damaged, marked or dirty will not be eligible for a refund.
** The complementary Bondi Beauty Bag must be returned unused with-in it’s original packaging.
If you would like to keep the Bondi Beauty Travel Bag & return the Bondi Laser @ Home IPL System. In that case, your refund will be minus the cost of the Travel Bag £29.90 & original order freight charges. Customers are responsible for all shipping costs. To create a return please send an email marked Money-back Return include the 4 digit order number sent to you in the purchase confirmation email  –  returns@bondilaser.com

Returns for Individual Bondi Beauty Travel Bags

You have 16 days from date of dispatch to return the item(s).
Bondi Beauty Travel Bag & packaging must be return unused, not damaged, marked or dirty.
The customer is responsible for all freight charges for returns.
We strongly recommend you send any returns using track/signed. 
Refunds are issued back to the payment method within 7-10 days of receiving the return.
To create a return, please email:

PLEASE NOTE: WE WILL NOT ISSUE A REFUND IF RETURNED GOODS / PACKAGING ARRIVE BACK DAMAGED. We do not offer refunds for returns outside of the 50th day from date of dispatch. We strongly recommend any return orders done by using tracked & signed for.  If goods are returned and do not arrive no refunds / replacement devices can be issued. 

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